1. Who we are
Atlas House Travel is a luxury family travel consultancy based in England. We are the data controller responsible for your personal information. You can contact us at sabrina@atlashousetravel.com.
2. What information we collect
When you submit an enquiry through our website, we collect the following personal information:
- Your name and email address
- Your phone number (if provided)
- Your travel preferences, budget and party details
- Any other information you choose to share in your message
We also collect standard technical information when you visit our website, such as your IP address and browser type, through our hosting provider.
3. How we use your information
We use your personal information to:
- Respond to your travel enquiry and provide our consultancy services
- Communicate with you about your booking or potential booking
- Comply with any legal obligations
Our lawful basis for processing your data is legitimate interests (to respond to your enquiry) and, where a booking is made, performance of a contract.
4. Who we share your information with
We do not sell your personal data to third parties. We may share your information with:
- Formspree — our form processing provider, used to deliver your enquiry to us securely
- Travel suppliers — hotels, operators and other providers as necessary to fulfil your booking
- Legal authorities — where required by law
5. How long we keep your data
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Enquiry data is typically retained for up to 3 years. If a booking is made, we retain relevant records for 7 years in line with HMRC requirements.
6. Your rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate data
- Erase your data (the "right to be forgotten")
- Object to or restrict how we process your data
- Data portability — receive your data in a portable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at sabrina@atlashousetravel.com. We will respond within one calendar month.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
7. Cookies
Our website uses only essential cookies necessary for the site to function. We do not use tracking, advertising or analytics cookies. Please see our Cookie Policy for full details.
8. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. All data submitted via our enquiry form is transmitted securely.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.
10. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at sabrina@atlashousetravel.com.